During the 2018 holiday shipping season, UPS will temporarily suspend the money back guarantee for these dates. Other than the dates listed below, each and every ground, home delivery and express package that is shipped with UPS is guaranteed to arrive on time or it’s free.

UPS Air
Air packages scheduled for delivery November 23, December 17 through 22, December 24, and December 31) will be extended as follows:

UPS Next Day Air Early will have the guarantee extended by 90 minutes

UPS Worldwide Express Plus will have the guarantee extended by 90 minutes

All other air and international services will be extended to end-of-day (i.e. Next day noon delivery will be guaranteed to arrive by the end of the day and not noon)

UPS Ground

The money-back guarantee for all UPS Ground will be suspended temporarily for packages picked up or scheduled for delivery on November 26, through December 24, 2018.

Packages requiring an additional day in transit

From November 19 to December 28, a limited number of UPS Ground and Standard packages, with transit times of three or more days, and with specific origins and destinations, will require an additional day in transit.
– Use the UPS Holiday Ground Impact Tool to identify these

All UPS 2nd Day Air packages tendered December 17 through 19 will require one additional day in transit.

3 Day Select packages tendered December 17 through 18 will require one additional day in transit.

Remember there is no movement of any UPS packages on the following dates:

November 22, December 25, or January 1, 2019

To ensure delivery before Christmas Day, these are the last days to tender packages for the following service levels:

UPS 2nd Day Air: Thursday, December 20 (delivery guaranteed by December 24)

UPS Next Day Air: Friday, December 21 (delivery guaranteed by December 24)