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888-660-0334 Mon-Fri 8:00AM-4:30PM CST

Ask ASMC Weekly Mailbag: Week Of August 3rd

Posted by Michael on 4th Aug 2020

Joseph asks: Are you able to price match other fasteners that I find elsewhere?

Great question Joe.  It honestly depends on the item and the quantity you are looking for.  Many customers ask us to match pricing on McMaster items or parts they may find from another distributor.  Each case is treated individually and several factors go into the decision.  If you do find a cheaper price, please get in touch with one of our sales associates and we can discuss it.  The phone number is 888-660-0334 or email (sales@asmc.net).

Kara asks: When can I receive my order if I live in Cincinnati, OH?

Free standard shipping is 2-10 business days once the order ships.  If you need the order sooner, please choose one of the expedited freight options at checkout via UPS.  One important note, when selecting item quantity, pay attention to the "availability" line of the item page.  If it says 2-3 business days, that means that 2-3 business days until the item ships.  it does not mean that you will receive the item in 2-3 business days.  Any questions on this, please get in touch with the sales department.

Larry asks: On your website, I am looking at a partially threaded bolt.  However, in the images on the product page, there are three different bolts of different thread lengths.  How do I know that I will receive the correct bolt?

Great question Larry.  Underneath the product photo on the item page, you will find the following text: "PICTURES ARE REPRESENTATIVE OF ITEM, BUT ARE NOT OF THE ACTUAL ITEM. Product dimensions, finish, head markings, thread length, stamping shape or forging shape, etc., may differ from picture. Products are guaranteed to meet the specifications to which they are manufactured. Specifications allow for tolerances in dimension and shape, which can vary from lot to lot."  To be more specific, please make sure to look at the product specifications table.  That is the item you will receive.