Paul asks: I ordered some dowel pins from you guys and after receiving them, I realized that I need 1/2'' bigger.  How do I go about returning these?

Thanks for the question Paul.  Please get in touch with our sales team (888)-660-0334 and we can send you an RMA to return the product. 

Howard asks: Do you sell steel dowel pins with a hole in the middle?

Sorry Howard we do not offer pins with a thru hole.

Gary asks: I placed and order and after receiving the confirmation I realized that I had the wrong delivery address.  What can be done about this?

Please get in touch with our sales team (888)-660-0334 and we can update the shipping address for you provided the order has not shipped yet. 

Tom asks: I purchased some carriage bolts from you and they did not come with nuts and washers.  Do those come standard with all orders?

Hello Tom.  All items must be purchased separately.  Unless nuts and washers were added to the order with the carriage bolts, then they do not come standard.